Shipping Policy

Last updated: March 2026

1. Shipping Overview

At Rowena London, we offer free shipping on all orders — no minimum purchase required. All products are delivered directly to your door at no additional cost.

Origin & Delivery

To keep our prices fair, we work directly with our suppliers and ship internationally. Delivery can therefore take longer than local stock: please allow 7–12 business days for delivery, after a processing time of 1–2 business days. Any customs duties or import taxes that may apply are the responsibility of the customer, and are made clear in advance where applicable. During periods of high demand there may be slight delays — we dispatch as soon as possible and keep you informed.

2. Estimated Delivery Times

Below are the average timeframes for all orders:

Stage	Timeframe
Order Processing	1–2 business days (may be longer for orders placed on Friday evening or over the weekend)
Estimated Delivery	7–12 business days after dispatch

3. How to Place an Order

Ordering from Rowena London is simple:

1. Choose your product — Visit the product page, select the correct size or variant, and click "Add to Cart".
2. Proceed to checkout — Click "Proceed to Checkout" and enter your shipping details. When complete, click "Continue to Shipping".
3. Review your order — On the shipping page, verify your address. You will see that all shipping is completely free. Click "Proceed to Payment".
4. Enter payment — Select your preferred payment method. All transactions are SSL-encrypted for your security.
5. Confirm — Click "Complete Order" and follow the instructions from your chosen payment provider. If you experience any issues, please contact us.

4. Payment Methods

All payment methods at Rowena London are SSL-encrypted, ensuring a safe and secure checkout experience.

5. Shipping Costs

We cover the cost of shipping on every order. All our products are delivered straight to your door, completely free of charge. There is no minimum order value required to qualify for free shipping.

6. Order Dispatch

We want you to enjoy your new pieces as soon as possible, so we ensure every order is processed and dispatched promptly. To offer the best possible prices on our products, orders may be consolidated and shipped together once the minimum dispatch quantity is reached.

If you would like to ensure your order is dispatched as quickly as possible, feel free to contact our team by email and we will be happy to assist.

7. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this tracking number to follow the progress of your delivery at any time.